BILLING

What is the energy bundle discount?

Bundle your Dodo Electricity and Gas account for savings of up to $120/year* on your home internet service.

New South Wales & Victoria

  • Up to $120

Queensland & South Australia

  • Up to $60

*Save $5 on your home internet service for each active electricity and gas service you have at the same address.

Available in selected areas only.
 

What is an interim charge?

"Interim Charges" are applied to protect you from receiving a large, unexpected bill at the end of the billing cycle.

An "Interim Charge" is usage charge that has exceeded a set threshold based on your monthly plan fee.

If you are charged an interim bill, you will be notified via SMS or email.

Interim charges are automatically processed if you have an authorised credit/debit card on file.

If you pay via direct debit, please visit my.dodo to pay the interim charge as soon as possible, to avoid any interruption to your service.

Late payment

If are unable to pay your bill on time you may incur a late payment fee as laid out in our terms and conditions.

Printed statements

If you opt to have a paper statement sent to you, you will incur a $2.20 paper statement fee, alternately we can email your statement at no cost.

Payment processing fees

  • Payments by American Express or Diners Card will incur a surcharge of 2.89%.

  • Payment made via BPAY incur a $2.50 processing fee, please include this when paying by BPAY.

  • Payments made using Visa or MasterCard (credit or debit) do not incur any fees.

Internet and phone services

When you sign up for a Dodo service, your initial payment includes your first month in advance, however billing will not commence until the service has been activated. For example, if your account was signed up on the 1st of January, and if became active on the 15th of January, your billing cycle will start on the 15th of every month.

Your billing cycle starts and ends on the same date every month. When a billing cycle ends, your monthly base fees are charged for the next month of service in advance, plus whatever usage charges, if any, were accrued during the previous month.

 

Energy services

In Victoria, monthly billing is available for new electricity customers with a remotely read smart meter. Those Victorian customers already with Dodo Power and Gas will continue to remain on their existing bill frequency.

Customers in South Australia, Queensland and New South Wales are on a quarterly billing cycle with their electricity bill.  The only exception to this is customers who have their gas account with us as they receive a bill every two months in all states.

 

Pay my bill

Dodo bills are setup to be paid automatically, using your nominated payment method, however if you need to, you can easily pay a bill online!

Our Pay my bill service is super easy to use, no messing around, just enter your details here to be taken directly to the payments page. 

Set and forget

Payments are automatically deducted on your due date, using your nominated payment method. If your payment is not successful, we will contact you via SMS, email or phone.

  • Failed Credit Card payments are reprocessed automatically the following day. Please ensure that funds are available to prevent any service disruption. Manual Credit/Debit Card Payments can be made online via PayMyBill or thru my.dodo.

 

  • Failed Savings Account payments are not automatically reprocessed, so you will need to make a payment as soon as possible to avoid any service disruption by calling us. Manual Direct Debit Payments can be made online at my.dodo.

Will I still get my other energy discounts?

Yes you will, having a Bundle Discount will not affect any other Dodo discounts you may have.

Automatic payments

We provide you with a variety of different payment methods, which include:

  • Credit Card

  • Debit Cards

  • Direct Debit

Payments will be automatically debited from your nominated payment method on your due date.

 

Manual Payments

If you are paying a bill manually, you can use a credit or debit card, via our online Pay My Bill service. 

You can also pay your account via BPAY*, you can find your BPAY payment details on your invoice.

*Please note that all payments via BPAY can take 2 business days to process to your account and incur a $2.50 processing fee, please ensure this is included when making a BPAY payment.

Eligibility

Your energy bundle discount will only apply if you have active eligible services, if you cancel one of these, your discount will no longer apply.

 

Post billpay

Unfortunately, Post billpay is not available to all Dodo customers, and is only available for Electricity and Gas accounts. 

Click here to view a list of available payment options.

Updating your payment method

You can update or change your payment method by using my.dodo, click here to view the available payment options. 

Need a little help?

If you are having difficulty making a payment and need some flexibility, visit my.dodo and go to Payment extension & plan under the Billing & Payment tab to see what options are available to you.

Account balance

If you would like to check the current balance of your account, you can do this by logging in your my.dodo.

Your log in details can be found in the Welcome Email that was sent to you when you joined. 

You may also check your account balance and make a one off payment using a credit or debit card via the Pay My Bill service.

We provide the following to help you manage your credit exposure:

  • You can check your usage at any time by logging into my.dodo.

  • You can restrict certain services (such as some call types and Premium SMS) associated with higher fees.

  • For some account types, if you incur usage charges that are significantly higher than your monthly service fee, we will notify you by SMS and/or email.

  • Our mobile plans will alert you when you have reached 50%, 85% and 100% of your included value.

  • A number of our services have interim billing once you reach certain levels in excess of your monthly plan fee. This should be taken as advice to check your spend and see how you can better manage your usage. We can assist you to re-assess your needs.

  • If you find that you are often exceeding your monthly call or data allowances, consider upgrading to one of our plans which feature unlimited services.

  • If you are out of contract, you can switch a mobile or mobile broadband service to a pre-paid plan where you pay for a certain amount in advance.

  • Not all charges will necessarily appear on your bill in the month in which it occurs. Occasionally there may be delays in charges being passed onto us by our wholesalers. We are not permitted to bill you for any charges older than 160 days. Delays in unbilled charges are usually from overseas usage or premium and third party services.

  • All of our Spend Management Tools come free of charge.