Welcome to the Email Guides

Here you will find links to all the guides for setting up and troubleshooting email.

Guides to setup email clients can be found here for windows computers, or here for Apple computers, or you can use the Automated Setup program here.

Click here on how to setup e-mail forwarding.

The settings for the Primus Email Service are:

POP (receive) Server: pop.iprimus.com.au
SMTP (send) Server: smtp.iprimus.com.au

Email address: yourusername@primus.com.au
(You can also use yourusername@iprimus.com.au )

Primus Online Customers Please substitute iprimus.com.au for primusonline.com.au in these settings, for example, the Incoming mail server for Primus Online is pop.primusonline.com.au and the outgoing is smtp.primusonline.com.au

If you wish to send with your iPrimus e-mail address when you are on a non-iPrimus Internet connection, then you have to set authentication up in your e-mail client.

Most email programs support this, for example in Outlook Express the option simply requires you to tick the "My server requires authentication" option in the account settings.

Guides to manually configuring common email programs:

Windows PC Email Client Guides
Apple Macintosh OS Email Client Guides

If you have any questions with regard to how the Primus email service works, see the Postmaster FAQ's if you have any queries with regard to Spam, see our About Spam page.