INTERNET

View usage logs

If you would like to check your Dodo ADSL usage, you can log in to my.dodo, once logged in, click the "view usage" tab*.

*When viewing your usage online, please be advised that there may be delay of up to 2 hours before any recorded usage is available to view.

View usage logs

If you would like to check your Dodo nbn™ usage, you can log in to my.dodo. Once logged in, click the "view usage" tab*.

*When viewing your usage online, please be advised that there may be delay of up to 2 hours before any recorded usage is available to view.

View usage logs

If you would like to check your Dodo Mobile Wireless Broadband usage, you can log in to my.dodo. Once logged in, click the "view usage summary" button*.

*When viewing your usage online, please be advised that there may be delay of up to 2 hours before any recorded usage is available to view.

Active phone line

ADSL Broadband service requires an active, full service home phone line, while nbn™ services can be provisioned provided that your location is nbn™-ready.

Please click here to see ADSL and nbn™ availability and pricing.

Excess data charges

Once you exceed your monthly data allowance, you will be charged for any additional data you use.

The excess data charges vary, depending on what plan you are on.

To avoid excess charges, please ensure that you monitor your usage.

 

Before you get started, there are a couple of things to check.

Has your nbn™ service been activated?

  • Your nbn™ service needs to be connected to the network and activated, we will send a confirmation SMS once we know your service is ready to go.

Have you received your modem?

  • Modems are sent once your order is confirmed by our supplier, and you should receive it before your service has been activated.

Setting up

Modem

  • We have tried to make setting up as easy as possible, your modem and nbn™ connection box (if supplied) come with easy to follow connection instructions, alternately you can follow our online setup guides found here, please ensure that you refer to the colored technology sticker for the correct guide. 

Wi-Fi

  • In order to connect to Wi-Fi look at the sticker on the back of the modem.
  • The SSID shows the name of the Wi-Fi network.
  • While the WLAN Key is the password.

Modem Wi-Fi Label

Getting connected

Once your ADSL service has been connected, you can start using it by following our easy to use setup guides found in your hardware packaging, it couldn't be easier.

 

1. Connect the filter/splitter provided, to your phone socket.

ASSL1

 

2. Now using the telephone cable provided connect one into the ‘ADSL Modem’ side if the filter to the DSL port on the back of the modem.

ADSL2

3. 

Connect the power plug to the back of the modem and the other end to your power socket then turn the modem on.

Your modem will now complete the setup process for you, please allow 15 minutes for the auto setup to complete.

ADSL3

4. When the WAN and Internet lights are solid your modem will now be connected to the internet.

ADSL4

 

Why is my internet slow?

If your Dodo Mobile Wireless Broadband connection is slow you can try the following

  • Check the signal strength, low quality signals can have an affect on speeds.

  • Restart your modem and device.

  • If available, try connecting a different device (e.g. computer) to your modem to check if your device is causing the issue.

If you are still experiencing connection issues, please click here to create an online support request.

Basic troubleshooting steps

 

In order to restore your connection, try these simple steps

  • Turn your device off for at least 30 seconds, then turn it on again

  • Close your connection manager application and any other open applications then re-open them

  • Eject and remove your USB modem/dongle from your computers USB port then re-connect them

  • Check that your SIM card is correctly inserted into your device

  • Try your SIM card in another device (If the problem continues, there could be an issue with the SIM)

  • Check the signal strength, your modem's location can affect the signal quality

 

If you are still experiencing connection issues, please click here to create an online support request.

Mobile Wireless Broadband plans

Dodo currently offer Mobile Wireless Broadband SIM only starter packs, the monthly data allowance depends on what type of contract you select.

 

Please click here for more information. 

nbn™ technologies

The nbn™ rollout uses a number of different technologies, these are the main technologies currently in use: 

Fibre to the Premises - (FTTP)
Fibre to the Node - (FTTN)
Fibre to the Building - (FTTB)
Hybrid Fibre Coaxial - (HFC)
Hybrid Fibre Curb - (FTTC)
Fixed Wireless - (FW)

 

The type of connection you receive depends on the type of connection available at your address.

How to activate your Mobile Wireless Broadband

Click here to visit our online activation page.

If you are unable to use the online activation page, you can call our dedicated activation line on 1300 308 532.

Please ensure that you retain the activation information found in the packaging.

Do I need a Dodo home phone?

You do not need to have your Home Phone services with Dodo to have Dodo Broadband, you only need an active full service phone line.

New to Dodo, or moved your service to a new address.

  • It could be that your service has not been activated yet, please check that you've have received our SMS notification advising you of your connection date, after which you will receive an SMS letting you know that the service is active and ready for use, this is sent once all installation work has been completed.

 

Check your equipment.

  • If you can't connect, always check that the cables are connected as shown in the setup guides found in your packaging or online here and make sure that the correct lights are on as shown below.

Modem_Lights

 

  • Perform an Isolation Test, by disconnecting all devices except for your modem from all telephone sockets in your premises, this includes any telephones, splitters, filters, alarms, fax machines and other devices. For more information please click here.

 

  • You can try replacing the Telephone cables as they can become faulty.

 

Restart your equipment.

  • Power Cycle your hardware by turning off your modem and any connected device for 10 seconds and then turn them back on again.
  • Allow up to up 10 minutes for them to reconnect to the network.

 

Wi-Fi

  • If your devices are connected to your modem via Wi-Fi, try moving closer to the modem or connect directly to the modem via a Network cable (Ethernet) if possible.
  • Please note that Wi-Fi interference can affect your wireless performance, things like;
    • Brick walls or Iron girders can block a Wi-Fi signal.
    • Interference from other electrical devices such as microwaves, cordless phones, security cameras, baby monitors, and Bluetooth can also interfere with Wi-Fi signals.
    • High density dwellings, such as apartments, flats and units can have overlapping Wi-Fi signals that can affect your wireless connection.
  • Try to keep your modem away from other electrical devices, and if possible, move it to a central location.

New Wi-Fi Connection

  • In order to connect to Wi-Fi look at the sticker on the back of the modem.
  • The SSID shows the name of the Wi-Fi network.
  • While the WLAN Key is the password.

Modem Wi-Fi Label

If you are still experiencing connection issues, please click here to create an online support request.

New to Dodo, or moved your service to a new address.

  • It could be that your service has not been activated yet, please check that you've have received our SMS notification advising you of your connection date, after which you will receive an SMS letting you know that the service is active and ready for use, this is sent once all installation work has been completed.

 

Check your equipment.

  • If you can't connect, always check that the cables are connected as shown in the setup guides here (please ensure that you view the guide that matches your NBN technology type) and make sure that the correct lights are on as shown below.
Modem_Lights

 

  • Perform an Isolation Test, by disconnecting all devices except for your modem and nbn™ connection box (if you have one) from all telephone sockets in your premises, this includes any telephones, alarms, fax machines and other devices. For more information please click here.

 

  • You can try replacing the Network cable (Ethernet) and Telephone cables as they can become faulty.

 

Restart your equipment.

  • Power Cycle your hardware by turning off your nbn™ connection box (if you have one), modem and any connected device for 10 seconds and then turn them back on again.
  • Allow up to up 10 minutes for them to reconnect to the network.

 

Wi-Fi

  • If your devices are connected to your modem via Wi-Fi, try moving closer to the modem or connect directly to the modem via a Network cable (Ethernet) if possible.
  • Please note that Wi-Fi interference can affect your wireless performance, things like;
    • Brick walls or Iron girders can block a Wi-Fi signal.
    • Interference from other electrical devices such as microwaves, cordless phones, security cameras, baby monitors, and Bluetooth can also interfere with Wi-Fi signals.
    • High density dwellings, such as apartments, flats and units can have overlapping Wi-Fi signals that can affect your wireless connection.
  • Try to keep your modem away from other electrical devices, and if possible, move it to a central location.

New Wi-Fi Connection

  • In order to connect to Wi-Fi look at the sticker on the back of the modem.
  • The SSID shows the name of the Wi-Fi network.
  • While the WLAN Key is the password.

Modem Wi-Fi Label

If you are still experiencing connection issues, please click here to create an online support request.

 

Getting updates

Dodo will send you updates on your order via text message, but you can also check the status using our online self help tools.

If you have recently signed up for a dodo service, or moved your existing service to a new address, click here to see how the order is progressing.

Delivery tracking

If you are having hardware delivered you can track it using the TOLL website, simply enter the hardware tracking number sent to you via SMS.

Getting updates

Dodo will send you updates on your order via text message, but you can also check the status using our online self help tools.

If you have recently signed up for a dodo service, or moved your existing service to a new address, click here to see how the order is progressing.

Modem re-start

If your ADSL service is experiencing intermittent connection issues, a simple restart (Power Cycle) is usually a quick and easy way to get you back online.

  • Switch off your modem and your device.
  • Leave it off for a minute or so, then switch them back on again.
  • Allow up to up 10 minutes for them to reconnect.

Please click here to learn more about Power Cycling.

 

Wi-Fi issues

If you are using Wi-Fi, there are a number of factors that can impact signal quality. 

  • If your devices are connected to your modem via Wi-Fi, try moving them closer to the modem or connect directly to the modem using an Network cable (Ethernet) if possible.
  • Please note that Wi-Fi interference can affect your wireless performance, things like;
    • Brick walls or Iron girders can block a Wi-Fi signal.
    • Interference from other electrical devices such as microwaves, cordless phones, security cameras, baby monitors, and Bluetooth can also interfere with Wi-Fi signals.
    • High density dwellings, such as apartments, flats and units can have overlapping Wi-Fi signals that can affect your wireless connection.
  • Try to keep your modem away from other electrical devices, and if possible, move it to a central location.

 

Isolate your hardware

  • Perform an Isolation Test, by disconnecting all devices except for your modem from all telephone sockets in your premises, this includes any telephones, splitters, filters, alarms, fax machines and other devices.
  • For more information please click here.

 

Try another cable

  • You can also try replacing the Telephone cables as they can become faulty.

 

If you are still experiencing connection issues, please click here to create an online support request.

Modem re-start

If your nbn™ is experiencing intermittent connection issues, a simple restart (Power Cycle) is usually a quick and easy way to get you back online.

  • Switch off your modem, nbn™ connection box (if you have one) and your device.
  • Leave it off for a minute or so, then switch them back on again.
  • Allow up to up 10 minutes for them to reconnect.

Please click here to learn more about Power Cycling.

 

Wi-Fi issues

If you are using Wi-Fi, there are a number of factors that can impact signal quality. 

  • If your devices are connected to your modem via Wi-Fi, try moving them closer to the modem or connect directly to the modem using an Network cable (Ethernet) if possible.
  • Please note that Wi-Fi interference can affect your wireless performance, things like;
    • Brick walls or Iron girders can block a Wi-Fi signal.
    • Interference from other electrical devices such as microwaves, cordless phones, security cameras, baby monitors, and Bluetooth can also interfere with Wi-Fi signals.
    • High density dwellings, such as apartments, flats and units can have overlapping Wi-Fi signals that can affect your wireless connection.
  • Try to keep your modem away from other electrical devices, and if possible, move it to a central location.

 

Isolate your hardware

  • Perform an Isolation Test, by disconnecting all devices except for your modem and nbn™ connection box (if you have one) from all telephone sockets in your premises, this includes any telephones, alarms, fax machines and other devices.
  • For more information please click here.

 

Try another cable

  • You can try replacing the Network cable (Ethernet) and Telephone cable as they can become faulty.

 

If you are still experiencing connection issues, please click here to create an online support request.

Compatible devices

Your Dodo Mobile Wireless Broadband SIM is compatible with most 4G enabled devices, such as Laptops, tablets and any device that accepts a SIM.

Delivery tracking

If you are having hardware delivered you can track it using the TOLL website, simply enter the hardware tracking number sent to you via SMS.

Close all programs

Your speeds can be affected by programs running in the background, such as;

  • Computer, Tablet or Phone updates.
  • Cloud storage services.
  • Other data intensive programs that may be in use, such as file sharing.

 Speeds can also be affected by the following;

  • Multiple connected devices (Tablets, phones, gaming consoles, smart TV's, set-top boxes).
  • Video streaming services that require a lot of bandwidth.

 

Check your speed

  • You can visit speedtest.net to check your ADSL speed, most streaming services recommend a minimum speed of 3Mbps.
  • Please ensure to close all programs (see above) and any streaming services to get an accurate speed test reading.

 

Modem re-start

If your ADSL service is experiencing slow speeds, a simple restart (Power Cycle) is usually a quick and easy fix.

  • Switch off your modem and your device.
  • Leave it off for a minute or so, then switch them back on again.
  • Allow up to up 10 minutes for them to reconnect.

Please click here to learn more about Power Cycling.

 

Check your Wi-Fi

  • If your devices are connected to your modem via Wi-Fi, try moving closer to the modem or connect directly to the modem via an Ethernet cable (if possible). 
  • It is also possible to have too many devices connected to your Wi-Fi, reducing the number of connected devices may improve your speeds.
  • Please note that Wi-Fi interference can affect your wireless performance, things like;
    • Brick walls or Iron girders can block a Wi-Fi signal.
    • Interference from other electrical devices such as microwaves, cordless phones, security cameras, baby monitors, and Bluetooth can also interfere with Wi-Fi signals.
    • High density dwellings, such as apartments, flats and units can have overlapping Wi-Fi signals that can affect your wireless connection.
  • Try to keep your modem away from other electrical devices, and if possible, move it to a central location.

 

Check your cables

  • Check that your hardware and cables are connected correctly and securely. View the documentation that came with your modem or click here to view the online setup guide.
  • You can also try replacing the Network cable (Ethernet) and Telephone cable as they can become faulty.

 

Isolate your devices

Sometimes having multiple devices online can affect speeds.

  • Disconnect or turn off other devices connected to the internet.
  • Perform an Isolation Test, by disconnecting all devices except for your modem from all telephone sockets in your premises, this includes any telephones, splitters, filters, alarms, fax machines and other devices.

For more information please click here.

 

Video Streaming;

  • Try adjusting the streaming services resolution settings based on your connection speed and see if you can find one that works for you.

 

Online gaming;

  • Try connecting to local servers or to those closest to your location and check for server outage announcements on the games website.

 

If you are still experiencing connection issues, please click here to create an online support request.

Close all programs

Your speeds can be affected by programs running in the background, such as;

  • Computer, Tablet or Phone updates
  • Cloud storage services
  • Other data intensive programs that may be in use, such as file sharing.

 Speeds can also be affected by the following;

  • Multiple connected devices (Tablets, phones, gaming consoles, smart TV's, set-top boxes).
  • Video streaming services that require a lot of bandwidth.

 

Check your speed

  • You can visit speedtest.net to check your nbn™speed, most streaming services recommend a minimum speed of 3Mbps.
  • Please ensure to close all programs (see above) and any streaming services to get an accurate speed test reading.

 

Modem re-start

If your nbn™ is experiencing slow speeds, a simple restart (Power Cycle) is usually a quick and easy fix.

  • Switch off your modem, nbn™ connection box (if you have one) and your device.
  • Leave it off for a minute or so, then switch them back on again.
  • Allow up to up 10 minutes for them to reconnect.

Please click here to learn more about Power Cycling.

 

Check your Wi-Fi

  • If your devices are connected to your modem via Wi-Fi, try moving closer to the modem or connect directly to the modem via an Ethernet cable (if possible). 
  • It is also possible to have too many devices connected to your Wi-Fi, reducing the number of connected devices may improve your speeds.
  • Please note that Wi-Fi interference can affect your wireless performance, things like;
    • Brick walls or Iron girders can block a Wi-Fi signal.
    • Interference from other electrical devices such as microwaves, cordless phones, security cameras, baby monitors, and Bluetooth can also interfere with Wi-Fi signals.
    • High density dwellings, such as apartments, flats and units can have overlapping Wi-Fi signals that can affect your wireless connection.
  • Try to keep your modem away from other electrical devices, and if possible, move it to a central location.

 

Check your cables

  • Check that your hardware and cables are connected correctly and securely. click here for assistance.
  • You can also try replacing the Network cable (Ethernet) and Telephone cable as they can become faulty.

 

Isolate your devices

Sometimes having multiple devices online can affect speeds.

  • Disconnect or turn off other devices connected to the internet.
  • Perform an Isolation Test, by disconnecting all devices except for your modem and nbn™ connection box (if you have one) from all telephone sockets in your premises, this includes any telephones, alarms, fax machines and other devices.

For more information please click here.

 

Video Streaming;

  • Try adjusting the streaming services resolution settings based on your connection speed and see if you can find one that works for you.

 

Online gaming;

  • Try connecting to local servers or to those closest to your location and check for server outage announcements on the games website.

 

If you are still experiencing connection issues, please click here to create an online support request.

Post connection

The nbn™ technicians are only responsible for connecting your property to the nbn™ network.

Once their work is complete, you will need to setup your modem, click here for more information on getting connected.