As we update our systems, iPrimus will introduce options to further secure payments. From the 23rd of September 2024, we will no longer accept manual payments via credit/debit card or bank account.
This applies for existing customers who signed up with iPrimus before July 2024.
- Visit primustoolbox.iprimus.com.au
- Click on "I don't have my login info yet!"
- Verify your account with your date of birth and using any of the verification methods available
- Complete the registration form to create a Toolbox login
- If you require further assistance, don't hesitate to contact one of our team members via LiveChat from the login page
- Visit primustoolbox.iprimus.com.au
- Click "I forgot my details!"
- Provide the relevant information to complete the recovery
- If you require further assistance, don't hesitate to contact one of our team members via LiveChat from the login page
iPrimus systems require stored payment options to update your service and bring your service onto iPrimus’ updated systems.
Should you need help you can find a human assistant via the LiveChat at the bottom of the login or register pages of Toolbox as well as many iPrimus pages across our website. iPrimus will never ask for your password details. Never provide your login details or payment information.
For Opticomm and RedTrain services (referred to as Other Fibre on our website), you will continue to log in via Toolbox until further notice. For nbn and mobile services, you are on our new billing and self-service platform and can log into My Account.