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*Please ensure that all cables are connected correctly and securely.
Most issues can be fixed by turning off ALL devices for at least 10 seconds, including modems, computers, power line adapters etc. Then turn them back on.

I have tried to resolve my issue using the online help & troubleshooting guides:
I have tried to resolve my issue using the online help & troubleshooting guides:
I have tried to resolve my issue using the online help & troubleshooting guides:
I have tried to resolve my issue using the online help & troubleshooting guides:

Modem status

modem-lights

 

Is "Power" light green
Is your "WAN/ADSL/Sync" light green?
Is your "Internet" light green?
Is your "WLAN" light green?

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Did you know most enquiries can be answered or submitted via our website? Visit our Support Page for more information.
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