Online Support Request

  • 1 Customer Information
  • 2 Additional Information
  • 3 Complete

*Please ensure that all cables are connected correctly and securely.
Most issues can be fixed by turning off ALL devices for at least 10 seconds, including modems, computers, power line adapters etc. Then turn them back on.

I have tried to resolve my issue using the online help & troubleshooting guides:
I have tried to resolve my issue using the online help & troubleshooting guides:
I have tried to resolve my issue using the online help & troubleshooting guides:
I have tried to resolve my issue using the online help & troubleshooting guides:

Modem status

Modem Status

 

Is "Power" light green
Is your "WAN/ADSL/Sync" light green?
Is your "Internet" light green?
Is your "WLAN" light green?

Get in touch

We've got you covered!
Did you know most enquiries can be answered or submitted via our website? Visit our Support Page for more information.
Sales enquires 131 789
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
Technical support
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
LOG A FAULT ONLINE
Accounts & Billing
9am - 6pm (AEST) Mon - Fri
Click here to get help with Accounts & Billing
E-mail us at [email protected]

 

Start live chat

Download on the App Store   Download on the App Store

Login now or download the iPrimus app from Apple or Google Play store.