• 1 Current Customer Information
  • 2 Additional Information
  • 3 Complete

*Please ensure that all cables are connected correctly and securely.
Most issues can be fixed by turning off ALL devices for at least 10 seconds, including modems, computers, power line adapters etc. Then turn them back on.

I have tried to resolve my issue using the online help & troubleshooting guides:
I have tried to resolve my issue using the online help & troubleshooting guides:
I have tried to resolve my issue using the online help & troubleshooting guides:
I have tried to resolve my issue using the online help & troubleshooting guides:

Modem status

Modem Status

 

Is "Power" light green
Is your "WAN/ADSL/Sync" light green?
Is your "Internet" light green?
Is your "WLAN" light green?

Get in touch

Customer service 13 17 89
9am - 6pm (AEST) Mon - Fri
[email protected]
Sales enquires 13 17 89
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
Technical support 13 17 89
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
[email protected]