Login to your account to:
Pay my bill
Setup direct debit
View my bill
View my usage
Change my plans
How do I find my AVC ID?

Discover our support categories

Navigate through these support categories to find tailored solutions for your iPrimus services.
Account

Manage your account, view bills, and update personal details in one convenient place.

Internet

Troubleshoot internet issues, set up your modem, and optimize your connection.

Mobile

Learn about mobile plans, setup guides, and get help with your mobile service.

Home Phone

Explore home phone plans, setup guides, and resolve home phone-related concerns.

Relocating?

Plan your move with our relocation guides and seamless service transition assistance.

Log a Fault

Easily report and diagnose faults for prompt resolutions.

Setup guides

Access comprehensive setup instructions for all iPrimus services and devices.

Network Status

Encountering network problems? Check our network status map to see if there's an ongoing outage in your area.
NBN network status
Opticomm network status
Check network status
Terms & conditions
Important things to know

Here you can find information on our products such as pricing, plan inclusions and minimum contract terms to make sure you get the most out of our services.

Critical Information Summaries
Learn more
Standard Forms of Agreement
Learn more