Let's Get Started
01 Arrange Your Move Online

Complete and submit your

Relocation request form

 

02 Get Organised

A moving specialist will arrange the connection of your broadband and phone services to your new home. We will get in touch with you if we require further information.

 

03 You’re connected

We’ll get your new home connected and let you know when your service is live. 

 

Time frames

We’ll have your internet up and running as fast as we can. Most new ADSL connections take approximately 2 weeks.
For nbn™ your request will be processed by both iPrimus and nbn. Connection times will depend on the technology type at your new premise and technician availability.  
We’ll keep you updated throughout the process.

 

More Information
Relocation Fees

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Connection fees depend on the technology available on your new home.

For ADSL, connection fees range from $59 up to $240 depending if there is an active line on your property.

There is no fee for nbn connection unless your new connection is complicated. If you are moving into a newly built property, a $300 nbn New Development Charge may apply.

Your Phone Number

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In most cases, you will be able to keep your existing phone number. If your new address is connected to another exchange, you will be provided with a new number.

Your Plan

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You can keep your current plan if it’s available at your new address. If your current plan isn’t available, we’ll get in touch and provide alternatives. Moving home is a great time to review your plan or add new services.

Your Next Bill

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Due to changes made during your billing cycle, pro-rated charges may appear on your next bill.

  • Anything you’ve paid in advance under your old plan - will be credited back to your account on a pro rata basis.

  • You will be billed one month in advance at the new rate

Sometimes changes can take 1 or 2 invoices to reflect accurately on your bill, depending on your billing cycle and when the changes have taken effect.

Installation

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A technician may need to visit to connect your new service.

  • We’ll let you know by SMS or recorded phone message if a technician is required and if you need to be home to provide access.

  • We’ll give you a date and a four hour window so that you know when you’ll need to be home.

  • The person home during the installation will need to be at least 18 years old and have authorisation to approve any additional fees that may arise.

  • Any additional work done inside your home, may incur extra charges.

Get in touch

Customer service 13 17 89
9am - 6pm (AEST) Mon - Fri
[email protected]
Sales enquires 13 17 89
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
Technical support 13 17 89
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
[email protected]

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