How can I detect a scam call or SMS?

With scammers becoming more sophisticated, calls and SMS can sometimes appear to originate from a credible source such as a government agency or other well-known organisations. Go with your first instinct and never respond to a request for personal or account information, demand for immediate payment or remote access to a device. Although these calls and SMS can appear to be genuine, credible sources generally don’t ask for this type of information over the phone or in an SMS, so it is important to be vigilant. Scammers may also:

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