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Are you finding it hard to pay your bill?

The iPrimus Payment Assistance Program helps support customers who have fallen behind with paying their bills and are facing financial difficulties. We will work with you to support you in catching up and getting back on track with your IPrimus bills.

This assistance is free and made available to anyone experiencing short or long-term financial stress.     

How can we help?

We have a variety of options to help you get back on track with your bills. This assistance can include:

  • Short or Long-term payment arrangements
  • Payment Extensions
  • Discounts
  • Spend controls
  • Restriction of services to reduce financial over commitment
  • Low-cost interim options until you can continue with original payments
  • Waiver of late payment fees or cancellation fees
  • External support to financial counsellors or other services depending on your situation.     

How can you receive support under the Payment Assistance Program?

You don’t need to provide us any evidence about your current situation and it’s easy to get in contact with us!      
Simply complete this webform with your account information and the reason for assistance and we will get back to you within 5 business days with the outcome of your request.     

If you would prefer to contact us via phone, you can call our team on 1300 312 337 Monday - Friday 9.00 am – 6.00 pm AEST or you can contact us via email: [email protected]

If you would like more information about how we can assist you under the Payment Assistance Program, please refer to our Payment Assistance Policy.