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nbn™ Home Phone (VoIP)

Call Forward
  • To forward all calls immediately, pick up your Lingo telephone handset and dial: *21 [Phone Number] #
  • To cancel Call Forward Immediate, pick up your Lingo telephone handset and dial: #21#
Call Forward Busy
  • To forward calls when your phone is busy, pick up your Lingo telephone handset and dial:
    *24 [Phone Number] #
  • To cancel Call Forward Busy, pick up your Lingo telephone handset and dial: #24#
Call Forward No Answer 
  • To forward calls when you can’t answer your phone, pick up your Lingo telephone handset and dial:
    *61 [Phone Number] #
  • To cancel Call Forward No Answer, pick up your Lingo telephone handset and dial: #61#
Call Return
  • Call Return allows you to call back your last incoming phone call, received or missed, quickly and easily. You simply pick up your telephone handset and dial *10 and Lingo will automatically return your last incoming phone call.
Call Waiting
  • Call Waiting lets you take an incoming phone call while you’re already on the phone. Lingo places your first call on hold while you answer the second call. If you would like to turn off Call Waiting, you can do so call-by-call by simply picking up your telephone handset and dialling *44.
Last Number Redial
  • Last Number Redial lets you quickly and easily call the last number you dialled. Most phones have a redial button; but, if yours doesn’t, Lingo does. To call the last number you dialled, simply pick up your telephone handset and dial *66 and Lingo will automatically call the last phone number you dialled.
Calling Line ID (CLI) Delivery Blocking
  • To block your number when calling someone, pick up your telephone handset and dial 1831 before the phone number you are dialling e.g. 1831 [Phone Number]
Three-Way Calling
  • Depress the hook flash and dial the third-party.
  • Before or after the third-party answers depress the hook flash and forms a three-way call with the two parties.
  • To drop the third party, depress the hook flash and reconnect with the original party in a regular two-party call.
  • If the user hangs up, all parties are released.

Help & Troubleshooting

You could have a line issue, faulty modem or an internal wiring issue. Visit our 'I have no dial tone' troubleshooting page and follow the steps to fix your issue or report a fault.

Getting Started

Your home phone line will connect through the nbn™ if you switch to one of our nbn plans. It won’t affect the way you use your phone currently. However, your phone won’t work if you have no electricity or there is a network outage.

Help & Troubleshooting

Home Phone

Using Voicemail
  • Dial your phone number
  • Enter your password and enter your 4-digit pin code
  • Follow the prompts to access your voicemail and the voicemail menu
Setting-up Voicemail
  • Dial 125-101 from your home phone. If this doesn't work, try dialling 96. If you’re asked to input a pin, try the last 4-6 digits of your home phone number.

Help & Troubleshooting

What happens next?
  • We’ll check things on our end, and see if the issue can be fixed remotely, without having to send a technician out .

  • Our faults team will investigate your case and work to resolve your fault as quickly as possible.

  • If required, we will work with any third-party suppliers to determine the best way to resolve the issue.

Then what?
  • We’ll send you an update via SMS within 24 hours of raising a service fault, where we will either confirm the technician’s appointment, or advise you of the next steps needed to resolve your fault.

Will you call me?
  • We are able to fix most faults remotely and will keep you updated via SMS. However, if the issue is a complex, we may call you to discuss further.

  • If we have organized a technician, they may call you to ensure you are home, and that there are no on-site risks.

We’ll contact you when we have an update available. You can also follow up by getting in touch via Live Chat.

Get in touch

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