There are multiple ways to pay your bills.

Payment fees and Timeframes

Save $2.95 by signing up for Direct Debit.

Mode of Payment

Fee

Posting Time frame

Direct debit via Savings

$10 only for dishonoured payments

Up to 2 business days

Visa / Mastercard

0.43% surcharge

Real-time

Diners / AMEX

2.89% surcharge

Real-time

Australia Post

$3.05 per payment

Up to 2 business days

BPAY

$2.50 per payment

Up to 2 business days

If you are not on Direct debit, a $2.95 Non-Direct Debit fee applies on top of your preferred mode of payment.

Your first bill may be a little over your monthly plan fee, as it could include:

  • Pro-rata charges- a portion of your monthly plan fee from activation date up to the end of your billing period.
  • Connection fees- connection fees for your internet (if applicable), Fetch activation fee (if applicable).
  • Other fees- modem fee and/or Fetch Hardware fee

 

Page 1 - You Bill Summary

"Page 1 - Your Bill Summary"

1. Your Account Name and Service Address

2. Your Bill Generation Date, Bill Reference number and Customer Number

Your Customer Number can be used for:

  • Account Toolbox registration
  • Online or phone payment
  • Verifying your account when calling our Customer Service team

3. Bill Summary

  • Last Bill - total of your previous bill
  • Balance - outstanding amount from your previous bill (if any)
  • This Bill - total charges for the current bill (including GST)
  • Total Amount Due - previous balance (if any) and your current bill combined

4. Your total balance and payment due date

5. Your bill and spend history for the last 3 months

6. Available payment methods– (if you’re on Direct Debit this section is not available)

Credit Card - surcharge fees apply

Direct Debit - no processing fee

BPAY (Biller Code and Reference Number) - $2.50 Fee per payment

Australia Post (barcode) - $3.30 Fee per payment

Never miss a payment and sign up for Direct Debit.

 

Sample Bill Breakdown

 

Sample Bill breakdown

1. VOIP/telephone charges - shows all charges for your phone number and it may also include charges for calls/SMS that are not included in your plan.

2. Fetch TV charges - shows Fetch monthly plan fee and any additional purchases such as movies, rentals, subscriptions, etc.

3. Internet charges - shows your internet monthly plan and any speed upgrade fees

4. Other charges and credits - which may include admin fees (such as Non-Direct Debit, BPay or late payment fees) and/or credits applied towards the account.

5. Total Amount Due - indicates total balance due, without GST.

*Please note that all charges on this page are not inclusive of GST

You’ll need your account number to register. You can find your account number at the top right hand corner of your bill.
With your iPrimus Account Toolbox, you can:
•    Pay bills
•    Report Payment
•    Update Direct debit
•    Update Contact details
•    View and download bills
•    View usage
•    Check plan details
•    Change plan
•    Pause your internet
•    Submit relocation online
•    Log a fault online
If you’ve forgotten your username and/or password, click here and follow the prompts.

Your monthly bills will be sent to your nominated e-mail address.

You can also view and download your bill in your Account Toolbox.

Go to Bills & Balance > Bill Details 
 

Save $2.95 and late fees by activating Direct debit through your Account Toolbox.

  • Go to Dashboard
  • Click Make Payment/Update Direct Debit
  • Enter your Credit card or Savings Account information

We’ll let you know if your bill is overdue. You can also check yourself in the Bill and Balance section of Account Toolbox.

Overdue bills may incur a late payment fee of $15.

Get in touch

We've got you covered!
Did you know most enquiries can be answered or submitted via our website? Visit our Support Page for more information.
Sales enquires 131 789
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
Technical support
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
LOG A FAULT ONLINE
Accounts & Billing
9am - 6pm (AEST) Mon - Fri
Click here to get help with Accounts & Billing
E-mail us at [email protected]

 

Start live chat

Download on the App Store   Download on the App Store

Login now or download the iPrimus app from Apple or Google Play store.