Following a few simple rules will help to protect you online:

• Use strong password logins for your devices, as well as any online accounts and services you may use.
• Keep your devices, programs and operating system up to date to prevent possible exploit attacks.
• If using a home Wi-Fi network, have a strong password and update it regularly.
• Avoid doing online banking or other tasks that require personal information when using public computers or Wi-Fi hotspots.
• Never open email attachments from a source you don’t recognise or are unsure of. Use an email filter to protect yourself from malicious messages.
• Avoid downloading suspicious files when online.
• Don’t download applications from third-party download sites or peer-to-peer networks. 

You can also install an anti-virus software program to help protect you from many types of malware. To learn more about anti-virus software visit the Australian Cyber Security Centre.
 

Multi-factor authentication is a secure process for us to confirm your identity when logging into your iPrimus account.

Each time, we’ll send you a code to the mobile number or email address we have for you.  Once you enter the code, you are ready to go.

Adding in the use of a code provides an extra layer of protection when you are accessing or making changes to your account.

The internet can be a great place for both entertainment and communication, but it is not without potential risk, as cyberbullying, cyberstalking, child exploitation and more have become more prominent.

It is not uncommon for children as young as 5 to be exposed to the internet, and as they grow up, they’ll continue to surf the web, watch online videos, play online games and communicate with others via social media or other apps.

There a number of useful online resources available to help you better understand the possible risks and protect your children.
 

• Online safety
• Advice for parents
• Advice Overview
• Online safety basics

If something doesn’t look or sound right, or if something is too good to be true, it usually is. To help safeguard yourself, you should:

• Not respond to missed calls or SMS from unknown international numbers.
• Block any numbers on your phone that you suspect to be a scam call or SMS.
• If you don’t know the number, let the call go through to voicemail. Then check if the number is from a credible source by searching for the organisation’s official number online before returning the call.
• Be careful where you share any personal information in an online setting such as social media.
• Avoid clicking on any unknown links in text messages.
• Immediately contact your financial institution if you believe you may have lost money to a scam.

To report a scam, you can contact iPrimus directly or make a report to Scamwatch, a division of the Australian Competition and Consumer Commission. You can report the scam to Scamwatch here.   

If you are receiving unwanted sales and marketing calls, you can register your number on the National Do Not Call Register here.

More information about the National Do Not Call Register can be found on their website here.