Help & Troubleshooting

You could have a line issue, faulty modem or an internal wiring issue. Visit our 'I have no dial tone' troubleshooting page and follow the steps to fix your issue or report a fault.

What happens next?
  • We’ll check things on our end, and see if the issue can be fixed remotely, without having to send a technician out .

  • Our faults team will investigate your case and work to resolve your fault as quickly as possible.

  • If required, we will work with any third-party suppliers to determine the best way to resolve the issue.

Then what?
  • We’ll send you an update via SMS within 24 hours of raising a service fault, where we will either confirm the technician’s appointment, or advise you of the next steps needed to resolve your fault.

Will you call me?
  • We are able to fix most faults remotely and will keep you updated via SMS. However, if the issue is a complex, we may call you to discuss further.

  • If we have organized a technician, they may call you to ensure you are home, and that there are no on-site risks.

We’ll contact you when we have an update available. You can also follow up by getting in touch via Live Chat.

Get in touch

Customer service 13 17 89
9am - 6pm (AEST) Mon - Fri
[email protected]
Sales enquires 13 17 89
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
Technical support 13 17 89
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
[email protected]