If you would like to have more than one account, you can:

• Check out our mobile plans and order a new service online
• Chat with our sales team to discuss the best option for you.

Compatible handsets and devices

To use your iPrimus mobile SIM, you will need to have a 4G/5G compatible mobile device*.

From October 28 2024, your device must be Triple Zero (000) compliant, as iPrimus are required by law to block mobile phones that cannot call Triple Zero (000). Please check if you need to upgrade your handset in advance:

Text 3 to 3498 to determine if your handset is compatible or click here if you have no active service.

*This service is not compatible with e-SIM or any devices (like watches) that use e-SIM to connect to the mobile network.

Please ensure that your device is not locked to another carrier, to ensure operation.

It’s important that we protect your privacy and security. 

• A one-time pass code provides an extra level of security to ensure the service holder is the authorised person to request the transfer.
• When you request a transfer to iPrimus, we will send a one-time pass code to the number you want to transfer. 
  • Handy tip – keep your phone close by during the transfer process so you can quickly access the one-time passcode and continue finalising your transfer request.

If you suspect that your mobile service has been fraudulently transferred, you should immediately report the activity to:

• either (a) the Australian Federal Police or the relevant State or Territory Police;
• and (b) the government services that support customers whose mobile service number is the subject of an unauthorised transfer.