Getting Started

As soon as you receive your SIM card contact our Live Chat team or activate over the phone on 1300 455 912.

Sim activation timings

It can take up to four hours for a new number to activate or if you are porting in to us from another provider, this can take up to two days.

Requesting a replacement SIM card can be done by contacting our Live Chat team

If you would like to have more than one account, you can:

  • Check out our mobile plans and order a new service online
  • Chat with our sales team to discuss the best option for you.

It’s important that we protect your privacy and security. 

  • A one-time pass code provides an extra level of security to ensure the service holder is the authorised person to request the transfer.
  • When you request a transfer to iPrimus, we will send a one-time pass code to the number you want to transfer. 
    • Handy tip – keep your phone close by during the transfer process so you can quickly access the one-time passcode and continue finalising your transfer request.

If you suspect that your mobile service has been fraudulently transferred, you should immediately report the activity to:

  • either (a) the Australian Federal Police or the relevant State or Territory Police;
  • and (b) the government services that support customers whose mobile service number is the subject of an unauthorised transfer.

Get in touch

Customer service 13 17 89
9am - 6pm (AEST) Mon - Fri
[email protected]
Sales enquires 13 17 89
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
Technical support 13 17 89
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
[email protected]