Help & Troubleshooting

An IMEI is the unique identification number for your handset.

You can find your IMEI number by dialling *#06# on your handset. The number should display on your screen.

Contact our Live Chat for help with activating a block on your SIM card so no one else can use it.

If your handset is not working, please try the following steps:

  • Turn the phone off and take your SIM card out
  • Re-insert your SIM card and turn your phone back on
  • If it’s still not working, try your SIM in another handset
  • If the SIM is working in another handset, your handset may be locked or faulty. Try getting in touch with your handset manufacturer for support.
  • If the SIM card is still not working with another handset, please contact our Live Chat Team.

When dialling an international number, make sure you:

  • Dial 0011 first
  • Then add the country code before dialling the International number.

Check international country codes.

If this still doesn’t work, contact us via Live Chat to check if your International calls are enabled.

Get in touch

Customer service 13 17 89
9am - 6pm (AEST) Mon - Fri
[email protected]
Sales enquires 13 17 89
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
Technical support 13 17 89
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
[email protected]