Cyclone Alfred update
Our network partners, nbn co and Optus, are working to reduce impacts on restoration timeframes.

• Additional resources are being made available where possible.
• Suppliers and distributors are restoring power and services where it is safe to do so.
• If you have power, but your nbn broadband services are impacted you can check: nbnco.com.au/support/network-status to see if you’re impacted by an outage.
• For those where power has returned and are not impacted by an outage please contact us directly for support
• Important updates on former Cyclone Alfred from nbn can be found here: https://www.nbnco.com.au/utility/nbn-important-updates
   

Financial Support and Assistance

We understand that this challenging time may have impacted you financially. If you are in need of financial assistance, please contact us directly or view our financial hardship policy here for more information. We’re here to support you.

nbn support

To support customers affected by Cyclone Alfred, we are working closely with NBN to provide assistance, including offering a credit for customers who have experienced downtime. If you are eligible for this package you will receive a credit on your account automatically, there's no need to do anything.