Cyclone Alfred

We expect our contact centre will experience longer wait times during this time, so for any non-urgent enquiries please use our LiveChat.

Our network partners, nbn co and Optus, are working to reduce impacts on restoration timeframes.

• Additional resources are being made available where possible.
• Suppliers and distributors are restoring power and services where it is safe to do so.
• If you have power, but your nbn broadband services are impacted you can check: nbnco.com.au/support/network-status to see if you’re impacted by an outage.
• If you are not impacted by an outage and need assistance, please raise a case via LiveChat or your iPrimus account.
• Important updates on former Cyclone Alfred from nbn can be found here: https://www.nbnco.com.au/utility/nbn-important-updates