Account Details

Click on My Account to register for the first time. Once registered, you can do the following on your Account Toolbox

  • Pay Bills
  • Update Direct debit
  • Update Contact details
  • View and download bills
  • View usage
  • Check plan details
  • Change plan
  • Pause your internet
  • Bill Pause

If you’ve forgotten your ‘My Account’ username and/or password, visit ‘Forgot my Password’ and follow the prompts.

Your Customer Number is on the top right-hand corner of your bill. No bill handy? Log in to ‘My Account’ to find out your customer number.

You can add or remove Authorised Person/s on your account through your Account Toolbox.

Alternatively, you can fill out the Third-Party Authority form to register additional Account Holders. Once completed, follow the return instructions at the bottom of the form.

Please note: This will give the other Account Holder the authority to make payments and take control of your account.

If we notice suspicious activity on your account, we may suspend it due to spam or abuse. To unsuspend your account, change your password, then contact us via live chat for further help.

To transfer your account into someone else's name, download and fill out the ‘Change of Name’ form. Once completed, send it to [email protected] We’ll aim to have your account transferred within 21 business days.

You can view your plan details and change plan in your Account Toolbox.

A copy of your contract was emailed to you when you signed up. Get in touch on Live Chat if you would like another copy.

Call us on 131 789 to cancel your account. Please note, an early termination fee may apply if you’re cancelling a term contract.

Get in touch

Customer service 13 17 89
9am - 6pm (AEST) Mon - Fri
[email protected]
Sales enquires 13 17 89
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
Technical support 13 17 89
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
[email protected]