PSTN

Why is my Home Phone service being disconnected?

iPrimus is retiring services delivered over PSTN copper technology.

From 1st March 2026, your Home Phone service will no longer work.

Related

What do I need to do to stay connected?

What happens if I do nothing?

Will emergency calls (Triple Zero) still work after disconnection?

Are there any cancellation or exit fees?

What do I need to do to stay connected?

If nbn® is available at your premise you’ll need to move to an nbn® plan that includes a VoIP home phone service.
Otherwise you will need to find an alternate solution.

What happens if I do nothing?

Will emergency calls (Triple Zero) still work after disconnection?

Are there any cancellation or exit fees?

What happens if I do nothing?

If you take no action, your Home Phone services will stop working from 1st March 2026.

What do I need to do to stay connected?

Will emergency calls (Triple Zero) still work after disconnection?

Are there any cancellation or exit fees?

Will emergency calls (Triple Zero) still work after disconnection?

No, after 1st March 2026 you will not be able to make Triple Zero calls from your home phone.

Medical alert systems and back to base alarms will also stop working.

What do I need to do to stay connected?

What happens if I do nothing?

Are there any cancellation or exit fees?

No. There are no early termination or exit fees.

What do I need to do to stay connected?

What happens if I do nothing?

Will emergency calls (Triple Zero) still work after disconnection?