Payment

There are multiple ways to pay your bills.

Payment fees and Timeframes

Save $2.95 by signing up for Direct Debit.

Mode of Payment

Fee

Posting Time frame

Direct debit via Savings

$10 only for dishonoured payments

Up to 2 business days

Visa / Mastercard

0.43% surcharge

Real-time

Diners / AMEX

2.89% surcharge

Real-time

Australia Post

$3.05 per payment

Up to 2 business days

BPAY

$2.50 per payment

Up to 2 business days

If you are not on Direct debit, a $2.95 Non-Direct Debit fee applies on top of your preferred mode of payment.

Activate or update your Direct Debit, to save time and save $2.95 by signing up for Direct Debit.

There’s a short lag time between paying your bill and your service being unbarred. To get your service activated quickly, report your payment here. Once reported, your service should be back in 15 minutes up to 4 hours.

Get in touch

Customer service 13 17 89
9am - 6pm (AEST) Mon - Fri
[email protected]
Sales enquires 13 17 89
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
Technical support 13 17 89
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
[email protected]