Your first bill may be a little over your monthly plan fee, as it will include:

  • Pro-rata charges: A portion of your monthly plan fee from activation date up to the end of your billing period.
  • Connection fees: Connection fee applies to phone and internet bundles, depending on if you’re NBN or ADSL.
  • Other Fees: Modem and/or delivery fee.

Follow this guide to understand your bill, spend and usage.

Each month your bill will be sent to your nominated email address. You can also view and download your bill via My Account, simply click on Bill & Balance > Bill Details.

You can check and update your nominated email address in My Account. Log in and click Bill and Balance > Bill Details > Billing Status.

If you want your bills sent to you by mail, there’s a $2.50 fee per bill. Contact us via Live Chat to request Paper Bill.

We’ll let you know if your bill is overdue. You can also check yourself in the Bill and Balance section of My Account’.

Overdue bills may incur a late payment fee of $15.

Pro-rata is an adjusted payment that makes sure you pay the right amount for the right amount of days.

  • If your plan change takes effect before the next billing cycle, you will be charged for the new plan in advance.
  • On your next bill you will receive a pro-rata credit for the unused portion of your old plan.

Get in touch

Customer service 13 17 89
9am - 6pm (AEST) Mon - Fri
[email protected]
Sales enquires 13 17 89
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
Technical support 13 17 89
9am - 9pm (AEST) Mon - Fri
9am - 6pm (AEST) Sat - Sun
[email protected]