Your first bill may differ from your usual your monthly plan cost, as it could include:

• Pro-rata charges: a portion of your monthly plan fee from activation date up to the end of your billing period
• Connection charges: internet connection charge (if applicable) or Fetch (if applicable)
• Hardware charges (modem/Fetch)

Your Invoice Summary

1. Your Account Name and Service Address

2. Your Bill Generation Date, Bill Reference number and Customer Number

Your Customer Number can be used for:

• Account Toolbox registration
• Online or phone payment
• Verifying your account when calling our Customer Service team

3. Bill Summary

• Last Bill: total of your previous bill
• Balance: outstanding amount from your previous bill (if any)
• This Bill: total charges for the current bill (including GST)
• Total Amount Due: previous balance (if any) and your current bill combined

4. Your total balance and payment due date

5. Your bill and spend history for the last 3 months

6. Available payment methods (if you’re on Direct Debit this section is not available)

• Credit Card - surcharge fees apply
• Direct Debit - no processing fee

Your Invoice Breakdown

1. Home Phone Service: shows all costs associated with your home phone service, including any calls/SMS that are not included in your plan. Does not include GST.

2. Internet Service: your monthly internet plan and speed tier. Does not include GST.

3. Total Amount Due: includes GST.

Save $2.95 and late fees by activating Direct debit through My Account. 

• Go to Dashboard
• Click Make Payment/Update Direct Debit
• Enter your Credit card or Savings Account information

You can pay your bills either via Direct Debit or Visa/Mastercard Online.

Payment fees and Timeframes

Save $2.95 by signing up for Direct Debit.

If you are not on Direct debit, a $2.95 Non-Direct Debit fee applies on top of your preferred mode of payment.

We’ll let you know if your bill is overdue. You can also check yourself in the Bill and Balance section of My Account.

Overdue bills may incur a late payment fee of $15.

Your monthly bills will be sent to your nominated e-mail address.

You can also view and download your bill in My Account.

Go to Bills & Balance > Bill Details