Multi-factor authentication is a secure process for us to confirm your identity when logging into your iPrimus account.

Each time, we’ll send you a code to the mobile number or email address we have for you.  Once you enter the code, you are ready to go.

Adding in the use of a code provides an extra layer of protection when you are accessing or making changes to your account. 
 

An MFA code will be generated whenever you are accessing or making changes to your account that involve your financial or personal information.

This could involve logging into Toolbox, adding services, changing your plan or updating your personal or payment details.   
 

If this happens, just get in touch with us at [email protected]  or call us on 131 789.

If you believe you’ve been subject to identity theft or fraud, get in touch with us and your financial institution immediately.

If an authorised representative makes changes to your account then you will receive the MFA code.