Your iPrimus Internet and Fetch service comes with a leased hardware. The modem and/or Fetch TV box must be returned to us in case of replacement or cancellation.
- We will send you an SMS and email with instructions.
- Please ensure that hardware is complete when returning. The modem must include Ethernet cable, Power Cord, Phone Cord, ADSL Filter/Splitter, and the modem/router. The Fetch TV box must include the remote (batteries removed), power lead (with the power pack), HDMI cable, Ethernet cable, and the set top box.
- Drop your modem and/or Fetch TV box off to an Australia Post store and give them your return code. Australia Post will organise for your modem to be returned at no cost to you.
- If you don’t have a code yet, chat us here before you go to Australia Post.
- Keep your receipt.
Hardware non-return fee applies if we do not receive your hardware within 30 days.