Performing a powercycle is a great place to start when troubleshooting issues with the internet. Follow these steps to successfully powercycle your hardware:
1. Turn off the power to your router
This is best done with the switch at the wall socket, however some routers may have their own power button you can use (nb: the small pin-hole button is not the power button, so don't press this!)
2. Turn off the power to your connection box (if applicable)
If your router connects to a Network Termination Device (NTD), commonly referred to as a connection box, you can turn this off now too.
Not all internet services will have a connection box - check this handy table to determine if you have one:
3. Wait 30 seconds
Even though the power has been turned off, it can take up to 30 seconds for residual power to drain from the router/connection box.
4. Turn on the power to your connection box and router
5. Wait up to 15 minutes for your connection to re-establish
Your router/connection box will power up promptly, however it can take up to 15 minutes for a connection to be re-established. Keep an eye on the 'internet' light on your router to know when it's ready to go!
If these steps don't fix your internet problems, you may want to check for an outage.