Your iPrimus modem will arrive ready to go. Just plug it in! If you still need help setting-up, you can view our set-up guide here.

The router Gateway that iPrimus will provide allows the following connections:

• 3 Ethernet ports – used for direct cabling to your computers, printers and other devices.
• 2 USB ports – USB-supported devices can be connected here. Devices, such as external hard drives, can be connected here.
• Wi-Fi wireless connectivity – many devices can be connected wirelessly to our network using Wi-Fi. Remember that the more devices you have connected at once using Wi-Fi the slower the actual speeds you experience on your service may be.
• 2 phone ports – this will be for you to plug in additional handsets depending on your voice service.
• Voice port – located on the nbn™ Fibre Network Termination Unit [NTU] installed at your home/small business that will be used for your True Fibre VoiceTM service on the nbn™.
• Wide Area Network [WAN] port – this connects you to the nbn™ NTU.

Standard installation fees are:

• $99 for customers on a month to month plan
• Free for customers on a 12-month plan

Non-standard installation may incur charges. A $300 New Development Charge by the nbn™ may apply to newly developed areas.

New Development Charges are billed in three instalments over three monthly bills.

We’ll give you nbn™ connection status updates via email and SMS. If you would like to follow up, you can contact us directly via live chat.

Your iPrimus service comes with a leased modem. You’ll receive an SMS from us with tracking information.

It normally takes 2-5 business days to arrive. You can also visit Toll Website to track your delivery.

When you’ve connected to the nbn™, your phone line will connect through the nbn™ too. Plug your phone line straight into the back of your modem for it to work.

The nbn™ or National Broadband Network is a new internet network. It uses fibre optic cables and other new technology that promises to lead Australian homes into the internet of the future. When you connect your internet to the nbn, your home phone line will also run through this network.Want the full run down? Read it all here.

You can monitor your internet usage through your iPrimus Account Toolbox.

This amount of data is measured in bytes, kilobytes, megabytes and gigabytes.

Data can be transferred in two ways;

• From the Internet to your computer or device (download – e.g. watching a video online);
• From your device or computer to the Internet (upload – e.g. uploading pictures to a social media site).

All activities, including uploads and downloads, contribute to your overall usage.

Below are some general estimates of common amounts of data used for usual internet activity. The guidelines below are only approximate:

Click here to know about the nbn™ Speeds

Find out if you’re nbn™ ready here

Fixed Line connections:

All types of nbn™ access network connections that utilise a physical line running to the premises (FTTP, FTTB, HFC, FTTC and FTTN) are considered Fixed Line connections.

The difference between each type of connection simply comes down to how we utilise existing network technology in connecting the nearest available fibre node to a specific premises.

• Prepare for Fibre to the Node (FTTN)
• Prepare for Fibre to the Building (FTTB)
• Prepare for Fibre to the Premises (FTTP)
• Prepare for Hybrid Fibre Coaxial (HFC)

nbn™ Fixed Wireless and Sky Muster™ satellite connections are used mostly in regional and remote areas, where premises are spread out geographically over many square kilometres. iPrimus does not offer Sky Muster™ satellite connections

• Prepare for Fixed Wireless (FW)

If a technician is needed to complete your connection, we’ll let you know via SMS.

There may be an interruption with your telephone and/or internet service during installation, depending on your location and services. The nbn™ installer will let you know at the time of your appointment if this is likely to be the case.

With the installation of equipment both inside and outside your home, adverse weather conditions may make installations unsafe for the nbn™ installer. If the weather prevents a safe installation, nbn™ will give you a call and reschedule installation for another day.

 If you need additional work to be done, like installing more cabling or phone points in your home while your NBN Installer is on site, please discuss this in advance. Once the installer assesses your home and confirms with you what type of work is needed, they will provide the costs directly to you.

If the technician is unable to attend the scheduled appointment, contact us via live chat to change your appointment. If you miss your scheduled appointment, you may be charged a fee.

Reschedule an nbn™ connection appointment

Contact us on live chat to reschedule your appointment. If you miss your appointment and do not notify us, you may be charged for the missed appointment, so it is important that you contact us.

Your internet and voice services won’t work if there’s a blackout. This includes all calls to emergency services.

It’s best to keep a charged mobile phone handy at all times in the case of an emergency.

iPrimus does not provide back-up battery. If you wish to get one, please speak to the nbn™ technician during your installation, or visit the nbn™ battery back-up page.

Priority Assistance

We do not offer medical priority assistance. A fibre optic telephony service is not recommended if you or a member of the household has a disability, serious illness, or other life-threatening condition which requires an uninterruptible phone line. Outgoing and incoming calls (including emergency calls) are inaccessible when there is power failure and the battery backup system is not maintained.

Back-to-base, Medical Alarms, and Fax

Back-to-base alarm systems, personal response systems, medical alert/emergency call systems and fax machines may not work over the nbn™. Check with your provider or manufacturer to see if your device is compatible before making the switch to nbn™.

Switching to the nbn™ shouldn’t affect your Foxtel, but it would be best to ensure that your hardware is nbn™ compatible before making the switch.